Service Owner

We are seeking a Service Owner to lead the strategy, roadmap, and life cycle of our service offerings, ensuring they deliver tangible outcomes for internal clients and align with organizational financial goals. Acting as the "voice of the client," you will function much like a product manager, using data to guide decisions and shape the direction of our services. This role can be based in any of our U.S. offices, with consideration for fully remote work within the U.S.

In this role, you will:

• Lead service offering strategy, planning, and life cycle management to drive continuous evolution and innovation.
• Develop and manage service offering roadmaps and release plans to achieve client outcomes.
• Build deep understanding of business goals and processes to inform priorities and improvement recommendations.
• Collaborate with internal and external stakeholders to align strategy and scope of engagement.
• Monitor market and technology trends, including the AI landscape, to identify automation opportunities and propose new solutions.
• Translate business outcomes into actionable technical and service requirements.
• Track and evaluate service performance using KPIs and usage metrics, making data-driven recommendations for improvement or refreshment.
• Manage investments and finances for the service offering with a return-on-investment approach.
• Identify and resolve blockers—technical or resourcing—that impact business objectives.

Qualifications:

• Bachelor's degree or equivalent experience.
• Six or more years of product management or related experience.
• Legal industry background preferred.
• Strong interpersonal and collaboration skills across diverse and matrixed stakeholders.
• Ability to facilitate difficult discussions, prioritize competing interests, and manage strategic and tactical goals.
• Experience with design thinking and client experience design.
• Excellent problem-solving, analytical, and data-driven decision-making skills.
• Strong business acumen and forward-looking risk management expertise.
• Demonstrated success in building and commercializing service offerings.
• Excellent project management and communication skills, with the ability to simplify complex information for varied audiences.
• Flexibility and experience with change management.

• Bachelor's degree or equivalent experience.
• Six or more years of product management or related experience.
• Legal industry background preferred.
• Strong interpersonal and collaboration skills across diverse teams.
• Ability to manage multiple priorities and drive results in a dynamic environment.
• Experience with design thinking and client experience design.
• Strong analytical skills, using data to inform decisions and solve problems.
• Strategic thinking, business acumen, and forward-looking risk management.
• Domain expertise in relevant industry vertical or applications.
• Proven ability to research and understand market and client needs.
• Demonstrated success in defining and building service offerings.
• Excellent communication skills, verbal and written.
• Strong project management skills to handle multiple projects and deadlines.
• Flexibility and experience with change management.
• Experience incubating and commercializing new ideas.